A team’s performance is measured most often by the things they accomplish as a group—a new product developed, a crisis managed, or a patient’s satisfaction.
Beneath each of these final outcomes, the team engages in a whole symphony of interactions, crowded with conversations, thoughts, and feelings between people. Imagine, for example, a patient in a hospital whose journey begins at the front desk, then transitions to nurses for preliminary testing and to a doctor for diagnosis (the list can quickly grow a lot bigger and more complex than this). Each of these medical professional team members interacts with the patient, and many of them will interact with each other. A team’s ability to effectively recognize, understand, and manage these interactions and their emotions toward successful outcomes is called team emotional intelligence (team EQ).
As a team member, what amount of difference can you really make in the way the whole team interacts? The answer is quite a bit! The words you say and the actions you take greatly influence your team’s EQ. Below, we put together ten strategies tailored to the individual who wants to raise their team’s EQ:
- 1. Help advocate different perspectives. When your group agrees too quickly, don’t be afraid to step in with a different perspective. Say, “Well, have you thought about it this way?” This is a great way to stimulate new ideas without attacking anyone or claiming to have the answer. Even if your team sticks with their original decision, you’ve helped deepen your team’s ap
- 2. Help a struggling teammate. When you notice someone isn’t doing well, or doesn’t seem like their normal self, try to find a natural way to check in with them and make sure they’re okay. Say, “Hey, I noticed you were a bit quieter than normal today.” or “I noticed you have a lot to say about ____. Are you feeling okay with the changes?”
3. Say “thank you” to team members who work above and beyond. Recognition doesn’t have to come from above. In fact, team leaders aren’t always there to see when something special happens. People will appreciate you spreading the news and they’ll follow in your footsteps, creating an environment where good work gets noticed and appreciated.
4. Hold yourself accountable and apologize when you make a mistake. Work to fix it, and don’t be afraid to ask for help if your mistake is complicated, or even if you’re just confused. Accountability is a powerful, positive force in a team. Why not model it?
5. Encourage quieter members to share their perspectives. Say, “I remember ___ had something interesting to say about this topic last time. Would you mind sharing your perspective with the group?”
6. Reinforce team confidence. Say, “We can do this. I know we’re capable.” Simple, positive affirmations help build a good team atmosphere.
7. When things get difficult, remind your team what they can do. Say, “That might be out of our hands, but what we can control is…” When faced with big changes or challenges, teams tend to focus on how difficult everything is. This creates stress and a negative atmosphere, which in turn can lead to poor decision-making and conflict. Toxic stewing may trigger unhealthy reactions. By re-focusing the group on what they can control, you’re steering the team toward healthy action.
8. Remind your team of the bigger picture. When your team finds themselves conflicted or unsure how to proceed, try reminding them of the original goal, where the eventual destination is, and why you got started down this path in the first place. Say, “Remember that what we’re trying to achieve is…”
9. Point out when your team seems stuck in a rut. Inevitably there will be times when your team gets caught-up on a single topic or a bad mood. By pointing out that things seem stuck, you can save everyone a lot of conflict, energy, and time. Say something like, “It feels like we’re stuck and I think we could pause here and decide tomorrow where or how to proceed without making things worse.”
10. Leverage your company connections. When your team is collaborating cross-functionally, and you know someone on the other team, offer to play a liaison role. By learning more about that team through your connection, and vice-versa, you can help kick off collaboration. Both teams will be better set to work through difficulties by understanding what the other is up against. A solid discussion between people who know each other well is a great way to proactively initiate that understanding.
From Insights to Action. Team EQ is powered by the seemingly small things each team member can contribute. Each of these strategies is intentionally simple and straight-forward in execution, yet each carries a small perspective shift that can cast a disproportionately large ripple effect on the team’s EQ.
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